BLACK FRIDAY SALE UP TO 40% OFF | FREE SHIPPING OVER $80

FAQS & Shipping

Q: HOW LONG DOES SHIPPING TAKE?

AUSTRALIA:

Express Postage: 1-3 Business Days 

Standard Postage: 2-5 Business Days
 

NEW ZEALAND:

Express DHL 2-4 days.

AUS POST International Express (4-9 days)

AUS POST International Standard (6-12 days)

*All shipments may be subject to a 1-2 business day processing timeframe for order verification, tailoring, quality checking and packaging.*


USA:

Express DHL 2-4 days.

AUS POST International Express (5-12 days)

AUS POST International Standard (7-14 days)

*All shipments may be subject to a 1-2 business day processing timeframe for order verification, tailoring, quality checking and packaging.*

 

CANADA ORDERS: 

Express DHL 2-4 days.

AUS POST International Express (5-12 days)

AUS POST International Standard (7-15 days)

*If ordering from Canada, you will be responsible to pay custom fees*

 

WE SHIP WORLDWIDE.

Once in checkout you will see your shipping option.

Please message us on the live chat if you don't see a shipping option for your country!

 

 Q: HOW DO I SELECT A COLOUR?

For the packs & bundles message us on instagram @thebeersnorkelshop with your order number and colour preference. 

Alternatively if you do not have instagram email us at: beersnorkelcustomerservice@gmail.com

 

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

Upon placing your order, please allow up between 1-3 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. 

Once you order has been shipped, you will receive a notification through email with your tracking number. 

 

Q: DO YOU PROVIDE A QUALITY GUARANTEE?

Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

 

Q: WHAT IS YOUR RETURNS POLICY?

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Refunds will only include the product cost.

Incorrect address
If your address is incorrect, you will incur a return to sender fee ($7) if you put the incorrect address or fail to collect your parcel from the post office within the given timeframe.

 

Q: HOW CAN I GET IN CONTACT WITH YOU?

Got a question, enquiry or idea? We'd love to hear from you. We have a 24/7 live chat support on our site, simply click the blue icon on the bottom right of the page and follow the prompts. Or alternatively email us: beersnorkelcustomerservice@gmail.com

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