FAQS & Shipping
Q: HOW LONG DOES SHIPPING TAKE?
VIC: 2-8 DAYS
NSW: 2-5 DAYS
QUEENSLAND: 2-5 DAYS
WA: 5-12 DAYS
TAS: 3-10 DAYS
NT: 4-12 DAYS
AUSTRALIA WIDE: Expect 1-3 DAYS.
*Due to stage 4 lockdowns in VIC expect a 1-3 business day delay for all VIC orders*.
Express DHL 2-5 Business days.
Standard DHL 3-8 Business days.
Express DHL 3-10 business days.
Most worldwide countries should expect 3-5 business day delivery.
*All shipments may be subject to a 1-3 business day processing timeframe for order verification, tailoring, quality checking and packaging.*
Those ordering from Canada will be subject to potential custom and duty taxes.
Q: HOW DO I SELECT A COLOUR?
A: Colours are selected at random with what colours are in stock. Message us on insta @thebeersnorkelshop with your order number and colour preference.
Q: HOW DO I USE THE BEER SNORKEL?
A: Place the snorkel on a glass bottle neck and make sure its on tight. When ready flip the bottle with your mouth on the mouth piece and Skull. It's that easy.
Don't forget to record yourself and tag us to be featured on our Insta Page @thebeersnorkelshop
Q: HOW DO I CHECK THE STATUS OF MY ORDER?
A: Upon placing your order, please allow up between 1-3 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification through email or FaceBook messenger. To get your tracking number, simply email us at email@example.com and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: DOES THE BEER SNORKEL PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: HOW CAN I GET IN CONTACT WITH YOU?
A: We handle customer service through FaceBook Messenger and email. Open up a chat with us on FaceBook Messenger, or send us an email at firstname.lastname@example.org with any questions or concern that you have.
A: The Pre-order delivery resume date is just an approximate date and is subject to change.