AUSTRALIA:

Express Postage: 1-3 Business Days 

Standard Postage: 2-5 Business Days

*During busy periods shipments will be subject to a 1-2 business day processing timeframe for order verification, tailoring, quality checking and packaging.*

New Zealand:

Express DHL 2-4 Business days.

*All shipments may be subject to a 1-2 business day processing timeframe for order verification, tailoring, quality checking and packaging.*

Worldwide:

Express DHL  3-5 Business days.

Those ordering from Canada will be subject to potential custom and duty taxes.

*All shipments may be subject to a 2-4 business day processing timeframe for order verification, tailoring, quality checking and packaging.*

Yes we are still operating as normal. Remember, a snorkel a day keeps the rona away! 

For the packs & bundles message us on instagram @thebeersnorkelshop with your order number and colour preference. 

Alternatively if you do not have instagram email us at: beersnorkelcustomerservice@gmail.com.

A: Upon placing your order, please allow up between 1-3 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. 

Once you order has been shipped, you will receive a notification through email with your tracking number. To get your tracking number, simply email us at beersnorkelcustomerservice@gmail.com and we will have it sent to you. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Refunds will only include the product cost.

Incorrect address
If your address is incorrect, you will incur a return to sender fee ($7) if you put the incorrect address or fail to collect your parcel from the post office within the given timeframe.

Got a question, enquiry, or idea? We'd love to hear from you. We have a 24/7 live chat support on our site, simply click the blue icon on the bottom right of the page and follow the prompts.

Or alternatively email us:

Support: beersnorkelcustomerservice@gmail.com